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FAQ

How soon should I arrive at the airport for my flight?

At Victoria, we would suggest the following:

For a domestic flight, you should arrive at the airport no later than 1.5 hours before departure time.

For a transborder flight, you should arrive at the airport no later than 2 hours before departure time.

For an International flight, you should arrive at the airport no later than 2 hours before departure time.

Where can I store my personal belongings (i.e. car keys, luggage, etc.)

Due to security regulations set in place by Transport Canada, Victoria International Airport (VIA) does not have storage facilities at this time. Also, for liability purposes the Victoria Airport Authority (VAA) does not hold items for passengers at the airport.

What type of identification do I need to fly?

Flights within Canada:

At the boarding gate, a passenger must present:

  • Two (2) pieces of government issued non-photo identification with matching names as long as at least one piece also includes the date of birth and gender; or
  • One (1) piece of government issued identification with photo showing the name, date of birth and gender.

For all flights outside of Canada, passengers must carry a valid passport.
Pour toutes les envolées à l'extérieur du Canada, les passagers doivent posséder un passeport valide.

Are you open 24 hours?

Victoria International Airport is open from 3:00am to 1:00 am. However if a flight is late in arriving the airport will stay open to accommodate the late arrival.

Can I stay in the airport overnight?

If it is necessary for a passenger to stay overnight in the terminal, they must contact someone from security and let them know.  Security can be reached at 250-953-7511.

What items are permitted in my carry-on luggage?

Currently, CATSA, Canadian Air Transport Security Authority, is responsible for passenger pre-board screening at the Victoria Internationa Airport and airports across Canada. For information about prohibited items we recommend that you browse the CATSA website.

I am mobility challenged and will require a wheelchair and/or assistance.

You will need to let your airline know at the time of booking that you will require wheelchair assistance.The airlines have wheelchairs readily accessible just inside the Departures doors upon entering the terminal building for your convenience.

If you are unable to find someone from your airline to assist you upon arriving to the airport, you may contact our Security department at 250-953-7511 and ask if a commissionaire would be able to meet you curb front.

Another option that passengers may utilize is a company called ‘Driving Miss Daisy’. They offer reliable and safe accompaniment/companion services and possess all the legislated insurance requirements as required in British Columbia. They can pick up, drop off and accompany you through to gate departure if required. The airline will be able to issue them an escort pass if their assistance is required beyond pre-board screening.

Website: http://victoria.drivingmissdaisy.net/ Telephone: 250-588-4638.

If I am travelling to the United States do I clear Customs in Victoria or the United States?

Victoria International Airport does not currently have a U.S. Pre-Clearance Facility so travellers will clear both U.S. Customs and Immigration upon arrival into the United States.

The airlines lost my baggage, how can I find out where it is?

Unfortunately the Victoria Airport Authority (VAA) is unable to access this type of information on your behalf due to confidentiality. This is an inquiry that needs to go directly through the Airline you were flying with. Airlines can be located at http://www.victoriaairport.com/airlines

How do I contact Lost & Found?

Our Lost & Found office can be contacted by calling (250) 953-7511.

Please note that any items lost on board an aircraft are the responsibility of the airline.  In these cases, please contact the airline directly. 

Where can I find job postings at the airport?

Current employment opportunities with the Victoria Airport Authority can found in the Careers section of our website.

The Airport Authority is not the hiring agency for the airlines, air terminal building tenants or land tenants. We recommend that you contact those companies directly for job opportunities.

If you are interested in employment in the security field as either a
Pre-Board Screener or Airport Commissionaire, a resume may be mailed to:

G4S Secure Solutions (Canada) Ltd.
121-1640 Electra Blvd.
Sidney, BC V8L 5V4
Attention:  Regional Manager

Corps of Commissionaires
Victoria International Airport
201-1640 Electra Blvd.
Sidney, BC V8L 5V4
Attention:  Detachment Commander

What are the Airport Phone Numbers?

For a listing of the airport phone numbers, please visit our airlines information page and our contact directory.

How can I page someone at the airport?

Our Red Coat Volunteer Information Desk is open from 0830-1630 daily, you can call their desk at (250) 953-7533 or, for after hours, please call the Airport Security Office at (250) 953-7511.

What is the telephone number for the Weather Office in Victoria?

The telephone number for Environment Canada Weather Office in Victoria is (250) 363-0410.

Does Victoria International Airport have a Duty Free shop?

Yes. Duty Free services are provided by LS Retail North America and they can be reached at (250) 656-0817.

Please note: Duty Free items must be purchased at least 30 minutes before boarding time, and is only available at the post-security location.

Does Victoria International Airport have public transit bus service?

Yes. BC Transit significantly increased service to and from the terminal building at Victoria International Airport in June 2011. Please visit the Public Transportation section of our website for details.

Can I bring my pet into the terminal building?

We kindly request that you say hello or goodbye to your pets outside of the terminal building as pets are not allowed in the airport terminal if they are not contained in a kennel or pet container.  Please respect this policy, especially considering the number of people who suffer from severe allergies.

Service animals and animals travelling with their owners are permitted inside the Airport Terminal Building.  Animals must be under the control of their owners at all times and must be on a leash or in a travelling container at all times.

Where am I permitted to smoke?

Smoking is only permitted at the sheltered area in the Short Term parking lot located at the Arrivals end of the air terminal building.